Reference

Terms Conditions That Govern Your aristocrat Account

These Terms & Conditions form the binding agreement between you and aristocrat whenever you open an account, make a deposit via PayPal, Venmo, or Play+, or access any part of our platform in an eligible state.

Applies to all US-eligible accountsCovers PayPal, Venmo & Play+ useState-law dependent accessAccount holder rights includedUpdated when terms change

Explore the Lobby Read FAQ

TERMS CONTACT

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe a term has been applied to your account incorrectly, our support team can walk through the relevant section with you. Reach out through the channel that works best for you — we aim to respond to terms-related queries with a written record you can reference.

Team online

Live Chat

Start a live chat session from within your account dashboard. Terms-related questions get routed to our account-specialist team for a documented response.

Email Support

Send a detailed message to our support address. Email is the preferred channel when you need a written record of how a specific term applies to your account.

Account Help Center

Our Help Center covers common terms questions — payment eligibility, account suspension clauses, and what to do if you dispute a terms-based decision.

HOW WE HANDLE THIS

How aristocrat Applies and Protects These Terms

We enforce these Terms & Conditions consistently across all account types. When a dispute arises — whether it involves a PayPal withdrawal, a Play+ funding issue, or access rights in your state — we follow the process set out in the relevant clause, document our decision, and make that record available to you on request. Our goal is a policy you can actually rely on.

Account Security

Your account credentials are protected under our data-security obligations within these terms. Two-factor authentication and session-timeout rules are outlined in Section 4 of the full agreement.

Data Handling

We collect only the data required to verify your identity, process PayPal or Venmo transactions, and meet state reporting obligations. Retention periods are defined in the Privacy section of these terms.

Cookies & Tracking

Our cookie policy sits within these Terms & Conditions. We use session and preference cookies to keep your account wallet state intact across mobile and desktop without storing payment credentials locally.

Requesting Changes

To request a correction to your account data or to ask how a specific term was applied to your account, email support with your account ID and the clause in question. We respond in writing.

What These Terms Cover and How They Apply

aristocrat Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

These Terms & Conditions apply to every interaction with your aristocrat account — from the moment you register through every deposit, wager, and withdrawal you make. By opening an account, you confirm that you meet the eligibility requirements for your state and that all account details

1
you provide are accurate. Availability of our platform is strictly state-law dependent; if your state does not permit online casino or sportsbook activity, these terms do not grant you access. Payment-specific terms apply to each method you use: PayPal transactions are subject to PayPal's own service
2
agreement in addition to ours; Venmo transfers operate under Venmo's user policy; Play+ prepaid card funding is governed by the card issuer's terms alongside these. We may update these Terms & Conditions at any time. When we do, we'll post the revised version with a new
3
effective date and, where the change is material, send a notice to the email address on your account. Continued use of your account after that date means you accept the updated terms. If you disagree with any change, close your account and contact support before the
4
effective date.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About These Terms & Conditions

These are the questions we hear most often when it comes to understanding and acting on our Terms & Conditions. If yours isn't answered here, live chat or email will get you a clause-specific response.

They apply to anyone who opens an account with aristocrat in a state where access is permitted under local law. Eligibility is state-specific — these terms do not override your state's rules.

We post the revised terms with a new effective date and email you for material changes. Continued account use after that date means you've accepted the update. Disagreeing means closing your account before the date.

Yes. Using PayPal or Venmo means both our terms and each provider's own user agreement apply to that transaction. We outline the overlap in the Payments section of the full terms document.

Email support with your account ID and the specific clause you believe was misapplied. We document the review and send you a written response you can keep for your records.

Yes. Submit a data-access request via email with your verified account ID. The Data Handling section of these terms defines what we store, why, and how long we keep it.

It means aristocrat is only available where online casino or sportsbook activity is permitted under your state's law. These terms don't grant access where local law doesn't allow it — players in New York or Los Angeles should confirm their state's current rules.

Reference