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How aristocrat Handles Your Personal Information

Your account data, payment details, and browsing activity are handled under a clear, written privacy framework — not a vague promise.

PayPal & Venmo data handled securelyPlay+ prepaid card info protectedAccount-level data controlsUS-eligible states onlyContact us to request changes
aristocrat How aristocrat Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy at aristocrat isn't a checkbox — it's built into how accounts are created, how payments clear, and how long we keep data after an account closes. The four practices below cover the areas our account holders ask about most.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand aggregate traffic patterns. You can manage cookie preferences in your account settings or through your browser at any time.

Account Security

Login activity is monitored for unusual access patterns. If we detect a sign-in from an unrecognized device, we trigger an OTP verification step before granting account access.

Data Retention

We keep account records for as long as required by applicable state law and our payment processor agreements. After that window closes, personal data is deleted or anonymized on a scheduled basis.

Payment Data Handling

Your PayPal, Venmo, and Play+ transaction records are retained only as long as required for dispute resolution and regulatory compliance. We never share those records with unrelated third parties.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review the data tied to your account, request a correction, or ask us to delete information we hold, our support team handles those requests directly. You don't need a lawyer or a formal legal filing — a message through live chat or email gets the process started. We'll confirm receipt and respond within the window your state's law requires.

Live Chat Start a live chat session from your account dashboard to ask about your data, flag an inaccuracy, or request a record of what we hold on file.
Email Support Send a written data request to our support address. Include your registered email and the specific action you're requesting — access, correction, or deletion.
Account Settings Some privacy controls — like marketing communication preferences and cookie consent — are available directly inside your account settings without contacting support.

Common Questions About Your Privacy Rights

These are the questions our account holders ask most often about how their data is handled, what rights they have, and how to act on those rights. If your question isn't here, live chat gets you a direct answer.

We collect your name, email, date of birth, and the payment method you register — PayPal, Venmo, or Play+. Device identifiers and session data are also collected to secure your account.

Yes. Send a request via email or live chat with your registered email address. We'll compile and deliver your data record within the timeframe your state's applicable privacy law specifies.

Contact support through live chat or email and request deletion. Some data may be retained for the period required by state law or payment processor agreements before it can be fully removed.

No. We do not sell personal data to third-party advertisers. Data shared with service providers is limited strictly to what each provider needs to perform their contracted role.

Payment credentials pass through encrypted channels and are handled by each processor under their own security standards. We do not store raw payment credentials on our own servers.

This policy applies to account holders in states where access to the platform is permitted under local law. Your specific consumer privacy rights depend on the state you're located in.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.